Privacy Policy

Introduction
Delta-Xero Distribution Limited (“Delta-Xero”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request information, communicate with us or use our services.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.

1. About Us

Delta-Xero Distribution Limited
Company Number: 8305748

Registered Office:
Unit E6, Fort Wallington Industrial Estate
Military Road
Fareham
Hampshire
PO16 8TT

Website: https://delta-xero.com/
Telephone: 02393 874755
Email: admin@delta-xero.com
Data Protection Contact: Data Protection Lead

2. What Information We Collect

We may collect and process the following information:

Information you provide directly

• Name
• Company name
• Job title
• Email address
• Telephone number
• Country/location
• Industry information
• Fluid/application information
• Enquiry details or technical challenges submitted via our contact forms
• Marketing preferences

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Website usage and interaction data
• Cookie and analytics information

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and technical requests
• Provide quotations, case studies, brochures or product information
• Manage customer and distributor relationships
• Maintain internal records and CRM systems
• Improve our website and services
• Send relevant marketing, technical bulletins or company updates
• Comply with legal or regulatory obligations

We will only process your personal data where we have a lawful basis to do so.

4. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

• Legitimate interests
• Performance of a contract
• Compliance with legal obligations
• Consent (where required)

Our legitimate interests include operating and improving our business, responding to enquiries, maintaining customer relationships and communicating relevant business information.

5. Marketing Communications

We may send relevant technical, marketing or company communications where:

• you have requested information from us;
• you have interacted with our business;
• you have subscribed to updates; or
• we believe the communication is relevant to your business relationship with Delta-Xero.

You can unsubscribe or opt out of marketing communications at any time by:

• using the unsubscribe link within our emails; or
• contacting us directly.

We use Mailchimp for certain email communications and marketing activities.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience and monitor website performance.

We use:

• essential website cookies;
• analytics cookies via Google Analytics; and
• certain third-party services such as Google Maps.

Google Analytics helps us understand how visitors use our website, including pages visited, approximate location, device type and browsing behaviour. This information is generally aggregated and does not directly identify individuals.

You can manage or disable cookies through your browser settings or our website cookie banner.

7. How We Store & Protect Your Information

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss or disclosure.

Access to personal data is restricted to relevant personnel including sales, administration, marketing, management, procurement and finance teams where necessary for legitimate business purposes.

8. International Transfers

Some of our service providers, including Microsoft, Google and Mailchimp, may process or store data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. How Long We Keep Your Information

We retain business contact and enquiry information for as long as reasonably necessary for legitimate business purposes, ongoing customer relationships, legal obligations or record keeping.

You may request deletion of your personal data at any time, subject to any legal or contractual obligations requiring retention.

10. Sharing Your Information

We do not sell your personal data.

We may share data with trusted third-party providers where necessary to operate our business, including:

• website hosting providers;
• CRM providers;
• email communication providers;
• analytics providers; and
• IT service providers.

We may also disclose information where required by law or to protect our legal rights.

11. Your Rights

Under UK data protection law, you may have the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• object to processing;
• restrict processing;
• withdraw consent where applicable; and
• lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at:

admin@delta-xero.com

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our business operations.

The latest version will always be available on our website.

Last updated: 11th May 2026